HEDS: Our Cancellation Policy
Higher Education Dyslexia Specialists operate a cancellation policy to ensure that the maximum benefit is derived from this valuable resource to students.
If students do not give a minimum of 24 hours' notice of cancellation then it may mean that another student will be not be able to receive the support that they need.
Please note that if Study Skills tutorials are cancelled without giving 24 hours’ notice then, in accordance with Student Finance England’s policy, the cost of these booked support sessions will be met from the student’s DSA.
To cancel a Study Skills tutorial please email info@hedyslexiaspecialists.co.uk
HEDS: Privacy Policy
Higher Education Dyslexia Specialists operate a privacy policy in accordance with GDPR and Data Protection legislation 2018. Personal student data (name, customer reference number, date of birth) are requested and processed purely for the purposes of non-medical help support, provided by HEDS and funded by the Disabled Students’ Allowance. This data is stored securely for the duration of the student’s support and for a year after support ends due to SFE audit purposes.
Individuals have the right to access or rectify any information held about them by Higher Education Dyslexia Specialists (HEDS). To do so, please contact info@hedyslexiaspecialists.co.uk or by post to –
The Data Controller
Higher Education Dyslexia Specialists
BG Futures
Bishop Grosseteste University
Longdales Road
Lincoln
LN1 3DY
If you experience any problems regarding any aspect of our processing of personal data, please be advised of your right to complain to the Information Commissioner’s Office (ICO) – www.ico.org.uk.
HEDS: Complaints Policy
If you wish to make a complaint:
Step One:
You can make a complaint in writing, by email, by telephone or in person to:
Higher Education Dyslexia Specialists
BG Futures
Bishop Grosseteste University
Longdales Road
Lincoln
LN1 3DY
info@hedyslexiaspecialists.co.uk
07528 344499
Within a maximum of 14 days of receiving a complaint it will be addressed by HEDS and a response given. Complainants will be contacted using their preferred method of communication. All complaints will be handled sensitively, professionally and in a non-judgemental manner.
Step Two:
Should you be dissatisfied with the way in which your complaint has been handled, please contact Higher Education Dyslexia Specialists within 21 days and request for your complaint to be reviewed by one of our partners. We will endeavour to get back to you within 28 days.
Step Three:
If you feel that your complaint has not been resolved to your satisfaction, then you may wish to contact DSA-QAG. Contact details can be provided by Higher Education Dyslexia Specialists if needed.
There is no regulated third party with regard to complaints about NMH services. However, you may wish to contact your disability advisor, needs assessor or funding body to discuss your support.